FAQ

General

What is BoltBus?

BoltBus strives to provide a safe, non-stop; premium-level bus service between major cities with fares as low as $1.
BoltBus launched its premium brand of service in 2008 servicing the Northeastern portion of the United States and is excited to bring our brand of service and operational standards to the West Coast. Our service in Washington, Oregon, California and British Columbia is exclusively owned and operated by Greyhound Lines Inc.

How do I buy a ticket?

There are two simple and convenient ways to purchase your BoltBus tickets in advance—online and over the phone. Advance purchase of a ticket guarantees a confirmed seat with your reservation. While we recommend that you buy in advance, we also sell higher-priced walk-up fares on a space-available basis.

  • Buy tickets online - You can purchase tickets online at www.boltbus.com until three hours before departure (for example: we would stop selling the 3pm schedule at 12pm). After purchase you will receive an email confirmation that also serves as your boarding pass and a receipt for your purchase. We don’t oversell our schedules so this boarding pass will guarantee you a seat on your ticketed schedule provided you arrive for your schedule a minimum of 15 minutes prior to the scheduled departure time to claim your seat. At 5 minutes prior to departure, any unclaimed seats are released to walk-up & standby passengers.
  • Buy tickets over the phone — A simple call to 1-877-BOLTBUS (1-877-265-8287) also allows you to speak directly with an operator and book advance purchase fares. A $3 booking fee plus the normal $1.00 processing fee will be assessed at that time. After purchase you will receive a confirmation number that will serve as your boarding pass and a receipt for your purchase. Like online purchases, a confirmation number guarantees you a seat on your ticketed schedule. Our customer service lines are available daily from 4:00 a.m. to 8:00 p.m. PT.
  • Walkup fares - We will first board and seat the reserved passengers and if we have seats remaining, we will offer walk-up fares. Walk-up fares will be sold on first come first served basis. A limited number of seats will be available if our website designates a schedule with a "W" boarding group or if "Walk-Up Purchase" is shown. The price of our walk-up fares will be shown on our web site and will typically be 30% higher than our highest advance purchase fare. We accept cash only for walk-up fares. You may obtain a receipt for your walk-up purchase from our driver, if needed.
  • Charter our Bus – If you would like to charter one of our Boltbus buses for your exclusive usage for your groups travel, please call 1-888-692-6582 (1-888-MYBOLTB) and one of our experienced travel coordinators will be happy to work with you and your agenda to arrange your trip. We have the expertise to accommodate your needs, large or small, efficiently, professionally and above all, safely. Our goal is your complete satisfaction at Boltbus.

Can I rebook or change a trip I’ve already booked?

Rebooking Services are available only by phone at 1-877-BOLTBUS and selecting Option #2. Passengers are allowed to rebook up to 24 hours prior to the original planned departure during our normal business hours of 4:00 am to 8:00 pm PT. However there will be a $3 rebooking fee and $1 transaction fee, plus any fare differential between the old fare and the new fare. For example: if you have a $1 ticket and want a $20 ticket, you’ll be charged the difference of $19. Please note: it is possible your newly rebooked fare costs less than the original fare. Should this happen we apologize in advance, but it’s not our policy to issue credit for the difference.

Our ticketing system is unable to change passenger names or boarding groups on purchased tickets. Passengers with a valid boarding pass will be allowed to travel even if the passenger name is different.

I don’t see available schedules for the day or time I wish to travel?

Tickets can only be purchased or rebooked to dates and times available on our website. We try to maintain 4-6 weeks of available schedules, however due to operational constraints we may adjust this period as required without notice.

Can I cancel my ticket?

No, tickets are non-refundable and only good for travel on the schedule & date that you have purchased. However tickets can be rebooked to another date and time up to 24 hours prior to your original departure time.

What happens if I miss my schedule?

Tickets are non-refundable and only good for travel on the schedule & date that you have purchased. You can utilize your ticket as a standby passenger on earlier or later schedules from your ticketed origin to your ticketed destination for your ticketed travel date. Standby passengers will board on a space available basis, and will only have a guaranteed seat on their ticketed schedule.

What documents do I need for International Travel?

Crossing the United States / Canadian border requires you to have non expired ID’s and / or travel documents. In some cases a VISA might also be required. We will do all we can to help facilitate the process, but we also recommend that you research the requirements and understand what is needed / prohibited.

The primary forms of ID we recommend are: (other forms of ID are acceptable)

  • Passports,
  • US passport cards
  • Nexus card
  • Washington enhanced driver’s licenses

We recommend these because they will expedite the process, whereas the other forms of ID may cause a delay while the border guards do research and/or decide to interview the passenger before allowing entry into their country.

As part of our boarding process the driver will ask to see your documentation and they will review it before boarding. If the driver deems you lack proper documentation for border crossing, we will not allow you to board. We will also supply both Canadian and US customs forms to you as part of the boarding / departure process. Please fill these out prior to reaching the border crossing.

The process at the border is very straightforward. You’ll need to claim your bags for processing and inspection. Any bags left on the bus and unclaimed will not be allowed to cross the border. The agent will review your documents and bags and approve your entry across the border.

If for any reason you are not allowed to enter, we will provide transportation (on the next available bus) back to your origin point. No refunds will be issued if you were unable to complete your trip due to border crossing issues.

What happens when my schedule is cancelled?

We’ll make every effort to operate our published schedules, provided we can do so safely. Events will happen both within our control and beyond our control that may cause us to cancel schedules. We will automatically issue you a refund for any schedule that has been cancelled. There is no need to call or send an email in order to obtain this refund. If the cancellation was our fault we reserve the right (at our discretion) to give you a free trip (or two!) and beg for your forgiveness.

If you have provided us with a contact number (cell phone or other) we will contact you by email and/or text message the moment we know the schedule is cancelled. We will also post a scrolling message on our website notifying customers of any cancellation of service.

How do you set your fares?

Our goal is to offer our customers as inexpensive a ticket as possible and still make an operating profit. Our fares are as low as $1 (plus a transaction or booking fee); with a minimum of one $1 fare available on every schedule that we operate every day. The fares we charge will vary by day of week, overall passenger demand and how many days until the travel will take place. Typically someone who purchases a week or two out will receive the cheapest fares so it will save you money to plan ahead. Even our higher walk-up fares will be reasonable and will allow for inexpensive spur of the moment travel. Our transaction or booking fee is applied to offset the costs incurred with our credit card processor.

How do I get a $1.00 ticket?

Every schedule will sell at least one $1.00 ticket. The $1.00 ticket will be sold at random and generally within the first handful of seats sold. The earlier you book your ticket, the greater your odds are of grabbing a seat for a buck.

I bought a ticket and now a $1.00 ticket is available! What’s up with that?

This could be your lucky day! While we cannot refund the discounted ticket you’ve purchased, you still have a few options available:

  1. Buy the $1.00 ticket and rebook your previously purchased ticket for a later date. We’re sorry but the $3 rebooking fee and $1 transaction fee will apply. You still get to #Bolt4ABuck!
  2. Buy the $1.00 ticket to get a reward point towards free future travel! (See Loyalty Reward Program information below)
  3. Don’t buy the ticket and let someone else have a great day!

What are your children fares?

One infant under the age of two is allowed free of charge per full fare passenger provided they sit on their parents lap. For example – two full fare adults would be allowed to transport two one year olds free of charge. The only exception is if you plan on using a child seat, see below.

Can I bring a child safety seat on board?

Yes… we ask that you purchase a ticket and reserve a seat. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer's instructions. It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing to properly secure the seat.

Can children travel unaccompanied by an adult?

No children under the age of sixteen (16) are allowed to travel unaccompanied and therefore we assume no responsibility or liability for unaccompanied children.

Boarding / Baggage

How does your boarding process work?

Please arrive at the pickup point a minimum of 15 minutes before departure. If you have purchased online please bring your email confirmation. You’ll need to show your email confirmation to your driver as this will act as your boarding pass. In the top left hand corner of your email confirmation is a large letter. This letter designates which boarding group you are assigned too. Customers board the bus based on assigned boarding group (S, A, B, or C) with our special needs and loyalty program members boarding first, followed by customers who purchased tickets online and lastly any walk-up passengers. Feel free to sit in any open seat.

What do I do if I’ve forgotten my email confirmation?

After the first two groups have boarded approach the driver and explain you’ve forgotten your email confirmation. You’ll need to show a picture ID and the driver can verify you've got a reservation or you can call our customer service team at 877-265-8287 and give them the name of the purchaser of your ticket and they can give you your confirmation number over the phone for your usage.

What happens if I arrive late... very close to departure time?

Five minutes before departure we reserve the right to release any reservations as “no shows”. Walk-up passengers will be loaded at this time. You could lose your seat to a standby or walk-up passenger. We encourage you to arrive at the pickup point a minimum of 15 minutes before departure time.

What are the rules on baggage?

You are allowed one piece of baggage under the coach and two small bags to carry on (purse or backpack). The carry on bags should be small enough to fit in the overhead bin. You are responsible for placing your bags in the baggage bin under the bus and retrieving your bags at the destination. If you need assistance with your baggage, ask and the driver will be glad to assist you. We recommend that you properly tag all bags and place your name, address and phone number on the inside. If a bag is left mistakenly behind and is properly marked we will return it to you free of charge.

Can I take a bicycle or golf bag?

We do allow them and consider them to be oversize items as long as space is available in the baggage area. The oversize item will count as your one bag allowed under the coach. You’ll be responsible for placing the item in the baggage bin. We will not charge you an additional fee for oversized item provided it is within your limit of one bag under the coach. BOLTBUS is not responsible for damage to oversize items or items that are not placed in normal luggage or a carrying case.

What can’t I take in my luggage?

We don’t allow the transport of any type of weapon. We also do not allow the transport of any material that would be deemed hazardous material by the DOT (Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.) Items other than those listed above may also be prohibited when crossing the border into another country. Please check there regulations for other prohibited items.

The Trip

What about your drivers?

We employ professional, highly trained drivers. We expect our drivers to carry themselves as professionals at all times and also be quick with a smile or a helping hand. Drivers are allowed to accept tips (for a job well done) however they are not allowed to solicit tips from passengers.

What about your bus fleet?

The majority of our bus fleet is new 2009 Prevost X3-45 motor coaches. This is terrifically designed motor coach with numerous design features for both the comfort and safety of its occupants. The X3-45 has a longer wheel base for an especially smooth ride. These coaches are equipped with ABS, disc brakes, and stability control. All of our buses go to a garage every night and all receive a full and rigorous periodic maintenance program. We are very serious about safety at Boltbus.

What makes your bus different?

We’ve done some things to make the trip more enjoyable.

  • More legroom - we’ve taken a standard coach configuration and removed seats. This adds about three extra inches of legroom per seat.
  • Internet--Our buses are equipped with Wifi hot spots. This technology is new, and there are spots on the trip where the service may be unavailable. We also do not advise downloading large files, as the speed will be relatively slow. The Wifi service is free of charge…enjoy.
  • Power plugs-ins--Located throughout the coach are standard 110-volt plug-ins. To make the trip more enjoyable, plug in your laptops, iPods and portable DVD players, and enjoy yourself.
  • Standard amenities - restroom, air-conditioned, panoramic views, the normal coach accoutrements.
Disclaimer: BoltBus makes every effort to provide these services free of charge to every passenger. However, if for whatever reason any of the amenities mentioned above are unavailable, we are unable to supply a credit/refund. For operational reasons BoltBus may need to substitute a replacement vehicle which may not have all of the regular amenities. We apologize for any inconvenience that this may cause you.

What is the trip like?

Fast, hopefully fun… on shorter trips (less than three hours) the service will be non-stop from origin to destination. On a longer trip (over three hours) we will typically make a quick comfort stop. This stop will be at a location with vending machines and public bathrooms. The stop is quick -- about 10 minutes -- long enough to use the restroom or grab a quick snack. This gives our driver and passengers a chance to get some fresh air and stretch their legs.

Are there any rules?

Not many… we ask that you be respectful of your fellow passengers. Please keep any personal phone calls to a minimum. Use headphones if you listen to music or watch a movie. We don’t allow disruptive behavior such as loud conversations, music or fighting. The driver will warn the offending parties once and if needed the driver will escalate to the proper authorities. We have a zero tolerance policy for alcohol, drugs, weapons and unruly behavior.

Loyalty Program

Do you have a loyalty program?

Yes, we try and have a little fun and at the same time reward our most frequent riders. You can review our program details on the Reward Member page of our website at www.boltbus.com/rewards.aspx

How do I enroll in the loyalty program?

Enrollment is easy: just click on the "Join Us" loyalty-program link on the homepage at www.boltbus.com and you’ll be guided through the process. It only takes a few moments to enroll.

What perks do I get from the loyalty program?

When signed into you rewards account, any purchases online will build you reward points which in turn will award you a free trip or two. Currently for every eight trips you take (one ways) you’ll get a one-way trip free. This free trip is yours to use whenever you want: next weekend, the next big holiday or next year, your choice. Just make sure you’ve signed in as a loyalty member when you make your reservation so you’ll get credit.

Do I get anything else from being a loyalty member?

LLoyalty members will automatically get priority boarding and will be first to board the bus. Just make sure you’ve signed in as a loyalty member when you make your reservation. Our ticketing system is unable to re-assign boarding groups once tickets have been purchased. We also reserve the right (at our discretion) to have some fun and give our loyalty members free stuff (if you’ve been good!!).

Can I lose my points in the loyalty program?

BOLTBUS reserves the right to close any loyalty account that has been dormant for eighteen months. If you go this long of a period without traveling with us you could lose any points or awarded trips you’ve built up. We also reserve the right to add or remove credits to a loyalty account for any reason at anytime.

How do I redeem reward travel?

To redeem your loyalty reward ticket, simply follow these steps:

  1. Login to your loyalty rewards account on www.boltbus.com
  2. Select the trip you want to take and proceed to purchase tickets.
  3. Once on the payment screen, enter the number of trips you would like to redeem in the "Redeem Awards" box which is located on the right hand side of the payment screen. Type "001" into this field for a one-way reward or "002" for a round-trip reward.
  4. After entering the number of rewards you would like to use hit the "Submit" button.
  5. Once the reward has been entered, you will notice a discount has been applied and your ticket cost is $0.00. Please carefully review the trip summary and hit "Purchase" to buy the tickets.
Enjoy the free trip on Boltbus, you’ve earned it!

Additional FAQ’s

I have a disability and want to travel, what do I do?

On the home page you’ll see a link (under the heading entitled “Special Needs Preferences” located directly under the Travel Date Selection Box on our main webpage, for our customers with disabilities. Click on the "edit" link and you’ll be guided through the process. We recommend (as with all our customers) that you use this link and make a reservation in advance, save some money and guarantee your place on the bus. Walk-up customers are always welcome on a space available basis. Passengers with disabilities will be boarded first on all buses.

On the home page you’ll see a link (under the heading entitled “Special Needs Preferences” located directly under the Travel Date Selection Box on our main webpage, for our customers with disabilities. Click on the “edit” link and you’ll be guided through the process. We recommend (as with all our customers) that you use this link and make a reservation in advance, save some money and guarantee your place on the bus. Walk-up customers are always welcome on a space available basis. Passengers with disabilities will be boarded first on all buses.

What is Essential Accessibility?

Our goal at BoltBus is to connect communities across the Northeast and West Coast United States with our service and through the programs we support. Now we’ve found a way of connecting with one more of the many communities we serve. Through our partnership with eSSENTIAL Accessibility™, BoltBus is taking part in a Disability Community Involvement Initiative launched in association with leading advocacy groups for people with disabilities. If you have trouble typing, moving a mouse or reading, eSSENTIAL Accessibility™ can greatly enhance your experience at boltbus.com. By clicking on the eSSENTIAL Accessibility™ icon, users can download keyboard and mouse replacement solutions free of charge, including a webcam-based hands-free movement tracking system, a page reader, predictive typing, and other customizable options.

eSSENTIAL Accessibility

eSSENTIAL Accessibility™ tools can be used on a standard PC* by anyone with dexterity challenges or reading difficulties arising from a variety of conditions, including:

  • Stroke/paralysis
  • Mild visual impairment
  • Arthritis
  • Limited proficiency in English
  • Multiple Sclerosis (MS)
  • Literary deficiencies
  • Parkinson’s disease
  • Dyslexia
  • Cerebral Palsy (CP)
  • Other learning issues
  • Age-related factors
BoltBus and its parent company, Greyhound, are proud to be a Founding Member of this Disability Community Involvement Initiative. It brings us one step closer to mirroring our society’s diversity in the people we employ and the customers we serve.

*Using a Mac? Click here to learn about using eSSENTIAL Accessibility™ on an Apple computer.

Is your fleet wheelchair lift equipped?

Yes, the BOLTBUS fleet is 100% wheelchair equipped.

Can I bring my pet on board?

No dogs, cats, birds, or other animals will be transported. However, a properly documented service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.

Can I bring food on the coach?

Food and non-alcoholic beverages may be carried on board for personal consumption.

Can I purchase tickets with my mobile phone?

Yes, you can view our website and make ticket purchases from your mobile phone. We currently support most mobile web browsers; however we apologize if your device is not currently supported.

What if I have additional questions?

If you have any additional questions, comments, or other general customer service inquiries, please email us at webmaster@boltbus.com. For other, immediate questions call us at 1-877-BOLTBUS (1-877-265-8287). We’ll be happy to assist you.

Reserved Seating
Brand Spankin New
Stretch Out